Quick & Easy
Send a Case
Send a digital impression or schedule a pickup Choose your preferred method below. For the most seamless experience, we recommend connecting directly through your scanner's platform.
How It Works - Step by Step:
We’ve made it easy for you to send your cases your way, whether it’s digital or physical. Just choose the option that works best for you:
Choose Your Submission Method
Via Scanner Platform: Use your intraoral scanner (like iTero, 3Shape, Medit, etc.) and select our lab directly.
Upload Files: Upload your STL files and Rx through our secure form. Files are stored on our system and sent to us by email for processing.
Schedule a Pick Up
If you’re sending a physical impression, simply schedule a pick-up through our form.
Fill in your info, preferred date, and select either Standard or Express service, and we’ll take care of the rest.
What You Should Know
Schedule in Advance: All pick-ups must be scheduled at least 1 day in advance through our online form.
Pick-Up Hours: We pick up Monday to Friday, starting from 9:00 AM. Times may vary based on your location.
Case Packaging: Please have your case properly labeled and sealed in a protective bag or box before pick-up. Include the Rx form.
Express or Standard: Choose Standard Service for routine cases or Express Service for urgent cases with shorter turnaround times.
Delivery: Once the restoration is complete, we’ll deliver it back to your clinic at no extra cost (local area only).
Standard Shipping
Ship your case to Glidewell using FedEx overnight service and pay just $9 each way ($18 round-trip per box; contiguous U.S. only).
Use our prepaid USPS Priority Mail shipping labels at no charge, and your case will arrive to the lab in 2-4 business days and back at your office in 2-4 business days.
- Time of case pickup and delivery may affect turnaround time.
- To save money on shipping multiple cases, check out our bundling program and combine multiple cases into one box.
Rush Service
Need your case fast? We offer Rush Service for urgent cases — but availability must be confirmed first.
Important Notes:
Call us before sending to confirm rush availability.
Pickup and delivery time may affect turnaround.
Some areas may not qualify for overnight delivery.
SHIPPING AND PACKING A CASE BOX
- Place foam on bottom of box.
- Separate models, and secure impressions and bites.
- Arrange contents in a plastic bag for proper infection control.
- Place foam on top of contents.
- Add prescription.
- Tape box securely shut.
- Attach a preprinted shipping label to top. (Please note that you must use a pre-printed Ceramics Dental Lab shipping label to avoid being billed by FedEx at a much higher cost.)
Note: If you are sending a scheduled rush case, write “RUSH” on the outside of the box/package as well as on the prescription. To schedule a rush case, please contact Customer Support at (305) 940-4040.
Frequently Asked Question
Clear answers to help you work seamlessly with our lab.
From digital submissions to implant workflows, here’s what you need to know.
What types of implant restorations do you offer?
We provide a full range of implant restorations, including custom titanium and zirconia abutments, screw-retained crowns, hybrid prostheses, and support for systems like BellaTek Encode. Each case is custom-designed using advanced CAD/CAM technology for optimal fit and esthetics.
Which digital scanners are compatible with your lab?
We accept digital files from major intraoral scanners including iTero, Medit, 3Shape, Dentsply Sirona, Carestream, Planmeca, and 3DISC. You can upload your files directly through our “Send a Case” portal.
Do you offer rush or same-day crown services?
Yes. We provide 24-hour rush crown service on select restorations, depending on the material and complexity. Contact our team in advance to confirm availability for your case.
Can I schedule a pickup for my case?
Absolutely. If you are located in the Miami area, we offer in-clinic pickup. Simply fill out the pickup request form on our Send a Case page or call us directly to arrange it.
Do you provide support for treatment planning or shade selection?
Yes, we offer case-by-case collaboration including diagnostic wax-ups, virtual case planning, and custom shade matching. Our team is here to support you at every stage—from planning to delivery.
Need Help?
We’re here to assist you with every case.
Whether you have questions about digital submissions, Rx forms, turnaround times, or complex restorations, our team is ready to support you.
